FAQs

What are the different types of wines you offer and which occasions are suitable for each? We offer a wide range of wines, including reds, whites, rosés and even sparkling wines. Each type of wine is suitable for different occasions. For example, a full-bodied red wine is ideal for elegant dinners, while a crisp white wine is perfect for casual summer evenings.

Can you recommend a full-bodied red wine that pairs well with grilled steak for a special evening at home? Certainly ! We recommend our range of wines from the South and Côtes du Rhône. Their full-bodied character and notes of dark fruits will perfectly complement the intense flavor of a grilled steak. It's the perfect choice for a special evening at home.

What are the average delivery times for a wine order and how can I track the status of my delivery? Our average delivery times vary depending on your location, but generally you can expect to receive your order within 15 business days. You can track the status of your delivery using the tracking number provided in the order confirmation email.

Do you offer organic wines or wines from environmentally friendly vineyards? Currently we offer two selections of organic wines. We are happy to announce that our range will soon be enriched with these options. We plan to include organic wines as well as wines from environmentally friendly vineyards, particularly from the Lavaux region. Stay tuned to discover these new arrivals in our cellars!

Is it possible to order wines from different regions or countries in the same order? Absolutely ! You can compose your order with wines from different regions and countries according to your preferences. Our wide selection allows you to explore a limitless variety of flavors and terroirs.

How can I know if a wine is suitable for my taste preferences without tasting it first? Our team of wine experts is here to help you! Do not hesitate to contact us for personalized recommendations based on your tastes and preferences. We will be happy to guide you towards the perfect choice.

Are there gift wrapping options for sending wine to friends or family? Yes, we offer stylish gift wrapping options for all occasions. You can add gift wrapping during the ordering process and include a personalized message for a special touch.

Are there specific serving temperature recommendations for your wines, especially when delivered in warm weather? Yes, each wine has an optimal serving temperature to reveal its aromas and flavors. We will provide specific serving temperature recommendations with your order to ensure an optimal tasting experience, even in hot weather.

Do you offer monthly subscriptions or wine clubs to discover new products regularly? No, at this time we do not offer monthly subscriptions or wine clubs. However, we are open to this possibility in the future and will take your suggestion into consideration. In the meantime, feel free to explore our current wine selection and contact us with any specific requests.

What is your return or refund policy in the event of defective wine or a problem with my order? We have a flexible returns policy to ensure your satisfaction. If there is a problem with your order or you receive a defective wine, please contact us as soon as possible. We will be happy to offer you a replacement or refund depending on your preference. Your satisfaction is our top priority.

Can you recommend a light white wine to serve with seafood for an outdoor lunch? We recommend our Terra Helvética - Chasselas, from the Valais region. Its fresh citrus aromas and light texture make it a perfect companion to seafood during an outdoor lunch.

What are the most popular wines with your customers and why? Our most popular wines include those from Domaine Saint Benezet, Coeur de la Passion pour les trois couleures. Customers love them for their consistent quality, rich flavors and exceptional value for money.

Do you offer alcohol-free wines for people who prefer not to consume alcohol? We currently do not offer alcohol-free wines in our selection. However, we are always listening to our customers' requests and will consider expanding our offering in the future.

How can I be sure my payment information is secure when I place an order on your site? We use secure encryption technologies to protect your payment information. Additionally, our site complies with PCI DSS security standards, ensuring the privacy and security of your data.

Can you recommend a fruity red wine to give as a gift to a wine-loving friend? We suggest our Saint Emilion from Closerie des Connétables, as well as the Graves Rouge from the same House.

Do you offer online wine tastings to help customers choose? At this time we are not hosting online wine tastings. However, our team of wine experts are available to answer any questions you may have and help you choose the perfect wine for your needs.

Is it possible to personalize a wine label with a special message for a special event? No, at the moment we do not offer a label personalization service for our wines. However, we appreciate your suggestion and will take this possibility into consideration for possible future improvements to our services.

What is the best way to store wine once it is opened to preserve its freshness? Once opened, it is best to store the wine in the refrigerator and re-cork it airtight to preserve its freshness. We also recommend consuming the wine within 3 to 5 days of opening to fully appreciate its flavors.

Do you offer wines from local or regional producers? Yes, we are proud to offer a selection of wines from local and regional producers. These wines offer an authentic expression of the terroir and are carefully selected for their exceptional quality.

What characteristics should you look for when tasting a wine to fully appreciate its aromas and flavors? When tasting a wine, it is important to pay attention to several aspects, including color, nose, mouthfeel and length in the mouth. Observing the color of the wine, smelling the aromas, savoring it in the mouth and appreciating the length in the mouth are essential steps to fully appreciate its characteristics.

What are the advantages of ordering wine online compared to buying in store? Ordering wine online offers several benefits, including a wider selection, the convenience of ordering from home, and often exclusive online specials. Plus, you have access to detailed information about each wine to help you make an informed decision.

Do you offer wines from specific grape varieties or blends? We offer a variety of wines, including varietal specific wines as well as blends. Whether you prefer a single-varietal wine to highlight the unique characteristics of a grape variety or a complex blend for a multi-dimensional experience, we have options for everyone.

How do I know if a wine is ready to drink now or if it needs to be aged in a cellar? Most of our wines are ready to drink now, but some wines may benefit from cellar aging to develop further complexity and character. We will provide information on the aging potential of each wine to help you decide whether it is suitable for immediate consumption or can be aged.

Are there any specific recommendations for pairing wine with vegetarian dishes? Yes, we have specific recommendations for pairing wine with vegetarian dishes. For example, a fresh, aromatic white wine can pair well with light, fresh vegetarian dishes, while a fruity red wine like a Pinot Noir can complement richer, more flavorful vegetarian dishes.

Can you advise me on choosing a wine to give as a gift to an experienced wine lover? For an experienced wine lover, we recommend choosing an exceptional wine, such as a vintage Bordeaux or an oak-aged Burgundy. These wines offer a refined tasting experience and are perfect for connoisseurs.

Is it possible to order wine samples before placing a bulk order? We do not offer wine samples at this time. However, we are happy to provide you with detailed information about our products to help you make an informed decision. Do not hesitate to contact us for any specific requests.

Do you offer wines suitable for a specific diet, such as gluten-free wine? Currently, we do not offer gluten-free wines in our selection. However, we are always listening to our customers' requests and will consider expanding our offering in the future.

What are the best practices for tasting wine to fully appreciate its aromas and flavors? To taste wine, it is recommended to first observe the color of the wine, then smell it to detect the aromas. Then take a small sip and swirl the wine around in your mouth to enjoy the flavors. Finally, savor the length in the mouth to assess the quality and complexity of the wine.

What wines are best suited for aging and how should I store them to preserve their quality? The wines best suited for aging are generally robust red wines and complex white wines. To preserve the quality of wines for aging, it is recommended to store them in a cellar or a cool, dark and vibration-free place, with adequate humidity and in a horizontal position to keep the cork moist.

Are there any specific recommendations for pairing wine with spicy or spicy dishes? Yes, for spicy or spicy dishes, we generally recommend wines with a touch of sweetness to balance the flavors. For example, an off-dry white or a fruity white wine can pair well with spicy dishes, while a light red wine like a Merlot Cabernet or Syrah-Grenache can complement more spicy dishes.